Letter from our CEO

As the novel coronavirus / COVID-19 spreads around the globe and impacts communities, I want to share how Rocket Software is responding. We are all experiencing challenges both personally and professionally, and we want to clearly communicate that you – our customers, along with our employees – remain at the center of our efforts.

Customer Support

Our Technical and Customer Support functions are fully equipped to operate in both office and work-from-home environments, and all Support operations continue to be available via our regular channels and on a 7x24x365 basis, as per usual.

Information Technology

In the time that we’ve been working from home, our IT infrastructure has performed extremely well across the globe. We monitor access, usage, and performance daily. We are also in frequent contact with our telecommunications and network partners around the globe. Know that we will maintain global business operations throughout this pandemic.

Action Plans and Communications

Earlier this year we created a cross-functional task force led by our Executive Leadership Team, and have been meeting daily over the past few weeks. This task force shares information across all functional areas and all geographic sites and quickly creates unified action plans and communications.

We communicate to the entire company every week to remind them of preventative personal health measures, provide useful resources, and of course, share any policy changes or updates. To ensure that every employee sees these daily updates, we leverage three communication channels: 1) an all-company email from me; 2) a dedicated area on our corporate intranet; and 3) our internal social collaboration platform.

Policies

To ensure the safety of our employees, those with whom they interact and their communities at large, we made the decision on March 9 to ban all business travel. And on March 11, we mandated that everyone work from home until such time that we determine that it’s safe for employees to return to offices. Since then our locations in China have re-opened on a modified basis, and we have set September 30 as the earliest date that Rocketeers in other locations might return to the office.

We are continually assessing our systems and policies to ensure we mitigate risk, communicate as transparently and effectively as possible, and manage through this very challenging situation as effectively as possible. Please let us know if you have any concerns and if Rocket can help in any way. At Rocket, our core values are Empathy, Humanity, Trust and Love. We take these values seriously – now more than ever.

Andrew J. Youniss
President and CEO, Rocket Software, Inc.